Exchange and Return Policy

Shop at BARKS n' REC with the confidence of knowing that in case you aren't completely satisfied with your purchase we will offer you exchange or return within the criteria mentioned below.

This policy applies to all purchases made at BARKS n' REC online store.

Proof of Purchase with the Original receipt

  • Items must be returned in the original manufacturer's packaging in good order, no rips, tears or cuts.
  • Food & Treat Bag’s should not be opened and used
  • Return only acceptable if the product is faulty/damaged incorrect/incomplete 

Rules for Returns/Exchange:

Returns will be treated only if the Item is in its original packaging with a satisfactory proof of purchase and is considered by BARKS n' REC to be unopened, unused and undamaged.

You can return a product within 30 days from the date you purchased it

If any product which is to be returned / exchanged is not currently in our stock, cannot be credited.

Products without receipt or if not in a reasonable condition will be assessed by the management.  BARKS n' REC will be authorised to refuse exchange or return.

Credit Card Returns

30 days credit refund if purchased with a credit card

Payments made through credit card are subject to a deduction as bank charges, on a return slip.

No claims

  • No claims will be accepted on products that have been previously returned or exchanged
  • If a product is damaged by the consumer it will not be returned or exchanged
  • Any product that comes back without receipt can be refused return or exchange
  • Return request is made outside the specified time frame
  • Any item which has been used
  • Products with missing serial numbers
  • Items that are returned without original packaging or accessories
  • Goods & items purchased on sale or other promotions are not eligible for returns & exchange, unless you have received damaged goods